Elements and Performance Criteria
- Apply understanding of the structure and profile of the residential aged care sector
- Conduct work that reflects an understanding of the key issues facing older people and their carer/s
- Conduct work that reflects an understanding of the current philosophies of service delivery in the sector
- Recognise the impact of ageing demographics on funding and service delivery models
- Conduct work that reflects an understanding of current legislation
- Apply understanding of the home and community care sector
- Demonstrate commitment to the philosophy of 'positive ageing'
- Take into account personal values and attitudes when planning and implementing work activities
- Recognise and manage ageist attitudes through the support of the appropriate person
- Recognise the impact of changing expectations of clients, their family and the wider community in relation to service delivery
- Conduct work that reflects an understanding of the individuality of ageing
- Conduct work that minimises the effects of stereotypical attitudes and myths on the older person
- Apply understanding of the physical and psychosocial aspects of ageing
- Outline strategies that the older person may adopt to promote healthy lifestyle practices
- Take into account physical changes associated with ageing when delivering services
- Recognise and accommodate the older person's interests and life activities when delivering services
- Assist the older person to recognise the impact physical changes associated with ageing may have on their activities of living
- Apply understanding of changes associated with ageing
- Take into account physical changes associated with ageing when delivering services
- Apply knowledge of common problems associated with ageing when delivering services
- Assist the older person to recognise the impact that changes associated with ageing may have on their activities of living
- Communicate situations of risk or potential risk associated with ageing to the older person
- Support the rights and interests of the older person
- Encourage and support the older person and/or their advocate/s to be aware of their rights and responsibilities
- Conduct work that demonstrates a commitment to access and equity principles
- Adopt strategies to empower the older person and/or their advocate/s in regard to their service requirements
- Provide information to the older person and/or their advocate/s to facilitate choice in their decision-making
- Recognise and report to an appropriate person when an older person's rights are not being upheld
- Provide services regardless of diversity of race or cultural, spiritual, or sexual preferences
- Provide information to the older person and/or their advocate/s regarding mechanisms for lodging complaints
- Identify indicators of elder abuse and respond appropriately in line with organisation guidelines
- Support the older person who is experiencing loss and grief
- Recognise signs that older person is experiencing grief and report to appropriate person
- Use appropriate communication strategies when older person is expressing their fears and other emotions associated with loss and grief
- Provide older person and/or their support network with information regarding relevant support services as required
- Deliver services within a quality framework
- Identify key aspects of the quality framework and how they link together
- Demonstrate understanding of regulatory/ accreditation quality standards in relation to delivery of services
- Ensure work practices reflect the organisation's policies and procedures
- Complete documentation that feeds into the quality system
- Participate in quality improvement activities