Elements and Performance Criteria
- Identify the service needs of the older person
- Select assessment tools approved for use in the workplace and utilise appropriately
- Instigate the collection of client data in order to determine service needs
- Utilise a variety of appropriate data collection methods
- Seek assistance from carer, other service providers and health professionals when gathering data and interpreting findings
- Consult with the older person and/or their carer when determining the service delivery plan
- Encourage the older person and/or their significant other/s to participate in the data collection process
- Facilitate case conferences to determine service delivery strategy/s
- Acknowledge the older person's and/or their advocate's right to determine service options to be chosen
- Demonstrate respect for the older person's and/or their advocate's right to refuse the proposed interventions
- Develop and implement the service delivery plan
- Develop the service delivery plan in collaboration with key stakeholders to ensure it reflects the needs, identified goals and determined interventions
- Determine service delivery priorities in conjunction with all stakeholders
- Document the service delivery plan in accordance with organisation's protocols
- Assign activities to appropriate services and/ or workers
- Access appropriate resources and allocate in accordance with organisation protocols
- Monitor and review the service delivery plan
- Seek feedback from the older person, other service providers and/or workers as to the effectiveness of the plan
- Adapt the plan to reflect any changes required
- Identify potential risks to the older person and/or the service provider in the provision of determined care
- Recognise and report to supervisor when service provider is no longer able to meet the needs of the older person