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Elements and Performance Criteria

  1. Identify the service needs of the older person
  2. Consult with the older person and/or their carer when determining the service delivery plan
  3. Develop and implement the service delivery plan
  4. Monitor and review the service delivery plan

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Own work role and responsibilities

Physiology and psychology of ageing and principles of assessment in determining monitoring and evaluating the service needs of the older person

Relevant policies protocols and practices of the organisation in relation to Unit Descriptor and work role

Overview of the physiology and psychology of ageing

Impact of normal ageing on an older persons ability to meet their personal care and health needs

Overview of the manifestations and presentation of common health problems associated with ageing

Relevant care needs and strategies related to common health problems associated with ageing

Impact of cultural and individual differences of service plan development and delivery

Role and function of various health professionals

Role of carer in case conferencing and in the development and monitoring of service plans

Types of community services and the services and each provides

Eligibility requirements in accessing services

Service provision guidelines for all local State and Commonwealth Programs

Principles and practices of assessment

Processes and practices in developing and managing service delivery plans

Principles of delegation and supervision

Strategies for conducting effective case conferences

Principles and practices of case management

Essential skills

It is critical that the candidate demonstrate the ability to

Follow organisation policies and protocols

Liaise and report to appropriately personsagencies

Adhere to own work role and responsibilities

Recognise own limitations and the need for assistance

Work collaboratively with colleagues health professionals and other services

Apply knowledge of physiology and psychology of ageing and principles of assessment in determining monitoring and evaluating the service needs of the older person

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisationservice

this requires a level of skill that enables the worker to follow and give workrelated instructions and directions and the ability to seek clarification and comments from clients colleagues health professionals and other service providers

industry work roles will require workers to possess a literacy level that will enable them to read and write clients service delivery plans record in health records complete assessment tools and write reports and submissions

Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation

this requires a level of skill that enables the worker to follow workrelated instructions and directions and the ability to seek clarification and comments from supervisors clients and colleagues

industry work roles will require workers to possess effective verbal and nonverbal communication skills that will enable them to ask questions clarify understanding and meaning recognise and interpret nonverbal cues adapt communication styles to meet specific needs provide information and express encouragement and support

Apply problem solving skills that require negotiation and medication skills to resolve problems of a difficult nature within organisations protocols

Collaborate and network with a variety of stakeholders in order to achieve service objectives

Safely use and coordinate the use of relevant technology effectively in line with work health and safety WHS guidelines

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

an appropriate workplace where assessment can take place

relevant organisation policy protocols and procedures

resources normally used in the workplace

Method of assessment may include

Observation in the workplace

Written assignmentsprojects

Case study and scenario analysis

Questioning

Role play simulation


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Older people may include:

Individuals living in residential aged care environments

Individuals living in the community

Prospective individuals to the service or services

Contexts may include:

Older person's own dwelling

Independent living accommodation

Residential aged care facilities

Community or government agency

Needs of the older person may include:

Physical

Emotional

Psychological

Social

Cultural

Spiritual

Sexual

Educational

Safety and security

Data collection methods may include:

Use of industry specific assessment tools

Use of best practice focus assessment tools

Interviews

Observation

Review of previous health records

Consultation with the older person, their advocate/s, informal carer/s and/or significant other/s

Health records may include:

Assessments

Plans of care

Case histories

Progress notes

Test results

Referral records

Observation charts

Medication charts

Appropriate resources may include:

Financial

Aids and equipment

Qualified health specialists (wound consultants, continence advisors, palliative care consultants)

Report may be, and include:

Verbal:

telephone

face-to-face

Non-verbal (written):

progress reports

case notes

incident reports

Consultation/collaboration may include:

Liaison

Asking and clarifying

Seeking feedback

Providing information and reports

Identifying and exploring perceptions and expectations

Negotiation

Significant other/s include:

Family

Carers