This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Duty of care requirements

Common health problems and their effects

Statements of rights eg UN Charter relevant outcomes standards documents

Common risks to client safety

Organisation guidelines

Rights and responsibilities of client

Awareness of discriminatory actions

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate understanding of duty of care requirements

Perform work within duty of care requirements

Uphold and support the rights and interests of client groups in the workplace except where contradicted by the clients functioning and mental state

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply oral communication competence in order to represent the interests rights and needs of the client to supervisor

language used may be English or community language depending on the organisation

Apply written communication skills if organisation policies and procedures require client needs to be represented in written form

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

Assessment may be conducted on one or more occasions but must include the normal range of workplace situations

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

appropriate workplace where assessment can take place

simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observation questioning and evidence gathered from a workplace environment

Workplace evidence can include testimonials from colleagues or clients

Related units

This unit of competency may be but is not required to be assessed in conjunction with units on communication andor with the following related unit if they are included in qualification packaging

CHCCSA Work within a relevant legal and ethical framework

CHCCS400A Work within a relevant legal and ethical framework

Appropriate representation may include:

Interests may include:

Rights include principles expressed in:

Interests, rights and needs of the client may be made known by:

Social rights of the client may include:

Rights may be detailed in:

Rights may include:

The needs of the client may include:

Worker's responsibilities may include working within:

Factors affecting client exercising rights may include:

Legal rights of the client may include: