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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Follow organisation reporting procedures
  2. Use workplace equipment

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Organisation policies and procedures for recording information and keeping records

Organisation policies and procedures for maintaining supplies

Appropriate practices to enhance sustainability in the work context in particular through efficient use of resources

Essential skills

It is critical that the candidate demonstrate the ability to

Follow relevant policies guidelines and procedures of the organisation relating to administrative duties

Complete documentation if required by organisationservice

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply language literacy and numeracy competence appropriate to the requirements of the organisation and client group

this may range from oral communication skills if reporting verbally to writing skills if filling in work forms

organisation forms may also vary in complexity

language used may be English or a community language

Take into account opportunities to address waste minimisation environmental responsibility and sustainable practice issues including appropriate practices to ensure efficient use of resources

Use workplace equipment appropriate to job role

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency


The individual being assessed must provide evidence of specified essential knowledge as well as skills

Assessment must include the normal range of workplace situations

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment


This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include

access to appropriate workplace where assessment can take place or simulation of realistic workplace setting

Method of assessment

Assessment may include observation questioning and evidence gathered from the workplace environment

Workplace evidence can include testimonials portfolios or completed workplace records documentation


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Reporting procedures may include those for:

Written records supplies

Reports may be:

Verbal or written

In English or community language as required by the organisation/service

Records may include those relating to:

Administrative tasks

Staff e.g. Job sheets, time sheets, rosters

Users of the service e.g. referral sheets, meal charts

Nursing reports

Specialised charts e.g. bowel charts

Other services

Workplace equipment may include:

Photocopiers

Telephones

Answering machines

Computers

Fax machines

E mail

Two way radios

Vacuum cleaners

Microwave ovens