This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Australia Post specifications for mail

Confidentiality requirements

Locations and titles of personnel

WHS requirements applying to use of basic workplace technology and equipment

Organisation policies and procedures for incoming and outgoing mail

Organisation policies and procedures for maintaining supplies and using practices to enhance sustainability in particular through efficient use of resources

Organisation policies and procedures for recording information and keeping records

Organisation policies and procedures for security and circulation

Recording mechanisms

Essential skills

It is critical that the candidate demonstrate the ability to

Complete documentation if required by organisationservice

Demonstrate competency over the full range of equipment that the worker would be expected to use

Identify and follow relevant policies guidelines and procedures of the organisation relating to administrative duties

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply language literacy and numeracy competence appropriate to the requirements of the organisation and client group

this may range from oral communication skills if reporting verbally to writing skills if filling in work forms

organisations forms may also vary in complexity

language used may be English or a community language

Apply oral communication skills required to fulfil the job role in the organisation service

oral skills may include listening to enquiries to providing simple factual information relevant to the workplace and client group

language used may be English or community language depending on the client group

Apply literacy competence required to fulfil the procedures of the organisationservice and according to the support available in the workplace

writing skills may range from the need to fill out a simple form to completion of a short report

reading skills may range from understanding the names on envelopes correspondence to reading pamphlets to determine their relevance to an enquiry

Apply numeracy competence required to fulfil the procedures of the organisation service and according to the support available in the workplace

numeracy tasks may range from the need to count supplies to recording information on organisation forms

Take into account opportunities to address waste minimisation environmental responsibility and sustainable practice issues including appropriate practices to ensure efficient use of resources

Use workplace equipment appropriate to job role

Use information systems and technology

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

equipment and resources normally used in the workplace

Method of assessment may include

Observations

Questioning

Evidence gathered from the workplace environment

Demonstration over a period of time to ensure consistency of performance

Workplace forms and documents include:

Records may be:

Store and maintain organisation information includes:

Equipment and machines include:

Maintenance of equipment is:

Inquiries may be internal and external via:

Reports may be in English or community language as required by the organisation/service:

Organisation procedures and policies include those relating to:

Organisation may refer to: