Elements and Performance Criteria
- Elements define the essential outcomes
- Develop relationships with older people
- Conduct interpersonal exchanges in a manner that promotes empowerment and develops and maintains trust and goodwill
- Recognise and respect older people’s social, cultural and spiritual differences
- Maintain confidentiality and privacy of the person within organisation policy and protocols
- Work with the person to identify physical and social enablers and disablers impacting on health outcomes and quality of life
- Encourage the person to adopt a shared responsibility for own support as a means of achieving better health outcomes and quality of life
- Provide services to older people
- Identify and discuss services which empower the older person
- Support the older person to express their own identity and preferences without imposing own values and attitudes
- Adjust services to meet the specific needs of the older person and provide services according to the older person’s preferences
- Provide services according to organisation policies, procedures and duty of care requirements
- Support the rights of older people
- Assist the older person to understand their rights and the complaints mechanisms of the organisation
- Deliver services ensuring the rights of the older person are upheld
- Identify breaches of human rights and respond appropriately
- Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and report to an appropriate person
- Assist the person to access other support services and the complaints mechanisms as required
- Promote health and re-ablement of older people
- Encourage the older person to engage as actively as possible in all living activities and provide them with information and support to do so
- Assist the older person to recognise the impact that changes associated with ageing may have on their activities of living
- Identify strategies and opportunities that maximise engagement and promote healthy lifestyle practices
- Identify and utilise aids and modifications that promote individual strengths and capacities to assist with independent living in the older person’s environment
- Discuss situations of risk or potential risk associated with ageing