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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Prepare for assessment
   • Identify and prepare assessment tools and processes according to organisation policy and procedures
   • Gather existing information about the person
   • Seek additional information from specialists and other sources as required to determine the range of issues that may be affecting the person
   • Organise practical aspects of assessment in consultation with the person being assessed
   • Provide information about the assessment process to the person and obtain consent
3. Analyse the person’s needs using a collaborative approach
   • Work within scope of own role and seek assistance from colleagues and experts as required
   • Empower the person to identify and prioritise their own needs
   • Evaluate needs based on full range of relevant information
   • Identify and analyse complex, multiple and interrelated issues
   • Evaluate issues of urgency and eligibility
   • Assess potential risk factors for service delivery
4. Determine appropriate services
   • Consider service delivery and referral options from strengths-based perspective
   • Evaluate internal capability and other service networks to determine best fit for the person
   • Provide the person with service information and support their decision making process
   • Encourage the person to advocate on their own behalf to access services
5. Complete reporting
   • Document the outcomes of the assessment process according to organisation procedures
   • Maintain and store the person’s information according to confidentiality requirements
   • Provide the person’s information to other services according to consent and confidentiality requirements
6. Evaluate assessment and referral processes
   • Seek feedback about assessment processes from the person and other networks
   • Monitor processes and their outcomes in terms of success in meeting the person’s needs
   • Routinely seek feedback and reflect on own performance
   • Use feedback and own evaluation as a basis for improving processes
7. Analyse the person’s needs using a collaborative approach
   • Work within scope of own role and seek assistance from colleagues and experts as required
   • Empower the person to identify and prioritise their own needs
   • Evaluate needs based on full range of relevant information
   • Identify and analyse complex, multiple and interrelated issues
   • Evaluate issues of urgency and eligibility
   • Assess potential risk factors for service delivery

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

assessed and appropriately responded to the requirements of at least 3 people presenting with co-existing needs

used analytical and critical thinking skills in each case:

applying a strengths-based approach to assessment

analysing information about co-existing issues

making evidence-based judgements about the person’s needs

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

different types of assessment and their use in different contexts

assessment process:

roles and responsibilities of different people

impact of the setting on the process

roles and types of assessment tools

ways of collecting information

validity and reliability requirements

reporting requirements and formats

nature and impact of diverse and multi-faceted needs and issues affecting client groups, and potential interrelationships between them, including:

mental health

alcohol and other drugs

imprisonment

child protection

family violence

homelessness

poverty

health

age

disability

behaviours of concern

employment

culture and religion

common service requirements and basic features of those services including:

employment

physical and mental health

housing

community support

social inclusion

education and training

financial support

networks and specialist services available

legal and ethical considerations relating to assessment processes, including:

privacy, confidentiality and disclosure

duty of care

informed consent

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