Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Elements define the essential outcomes
  2. Engage consumers in the analysis of service needs
  3. Develop programs
  4. Implement and monitor programs
  5. Evaluate programs

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

program planning principles and processes, including:

program design

program resourcing

implementation systems and procedures

feedback and complaints procedures

evaluation and continuous improvement

accountability and governance

funding framework, including not-for-profit, government funding

supports needed for effective consumer participation at all levels of program planning

requirements of specific service user groups and individuals, including:

diverse and multi-faceted needs and issues service user participation opportunities and barriers

opportunities for collaboration and service partnerships

risk, regulatory and sustainability considerations

standards, codes and legislation compliance