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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Establish an interpersonal relationship with the client
   • Define boundaries and use communication skills to establish trust and respect
   • Assist the client to identify areas of concern and to determine options for action
   • Share information with client about options and services available to enable them to make informed decisions
3. Identify the range of issues impacting on the client
   • Identify indicators of harm, neglect, abuse or risk of harm
   • Seek information from a range of appropriate sources to identify possible presenting issues
   • Apply organisation procedures for collecting and analysing client information
4. Analyse information to determine course of action
   • 3.1 Identify and prioritise client's current needs and available sources of assistance
   • 3.2 Identify organisation's capacity to meet range of client needs to be addressed
   • Follow relevant legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm
   • organisation policies and procedures
5. Refer client to other services to provide additional support
   • Identify need for additional support
   • Work with client to motivate, support and encourage the client
   • Identify sources of assistance and refer as appropriate
   • Follow organisation policies and procedures for transitioning or exiting from service as per organisation and legislative requirements