Elements and Performance Criteria
- Elements define the essential outcomes
- Prepare for visit
- Check that the person is expecting and prepared for a visit at the agreed time
- Clarify purpose of visit and history of the person in relation to unexpected issues and needs
- Prepare equipment, resources and/or documents required for the purpose of the visit and contingencies
- Allow time in schedule for contingencies
- Assess factors related to security of the place of residence and check that entry to the place is ensured
- Ensure co-worker(s) are aware of intended time and place of visit and mobile contact details
- Undertake visit
- Obtain entry to the place of residence, check for hazards to own and others’ health and safety and implement controls to manage risk
- Take standard precautions to control infection and, where required, take additional precautions
- Demonstrate respect and sensitivity toward the person and the place of residence
- Follow appropriate risk management practices when delivering services in an unfamiliar and potentially unsafe environment
- Establish relationship in the place of residence
- Communicate with the person to provide information, clarify purpose of visit and confirm the person’s consent
- Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matters
- Engage appropriately with others in the place of residence in accordance with organisation policies
- Deal with ethical dilemmas and behaviours of concerns in accordance with relevant policies and procedures
- Deal with difficult or challenging situations appropriately and in accordance with relevant policies and procedures
- Identify any health issues or areas of concern that might place the person or others at risk
- Follow up visit