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Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations for working with involuntary and mandated clients, how these are applied in organisations and individual practice:codes of conduct discriminationduty of care human rights mandatory reporting privacy, confidentiality and disclosurerecords management, internal and external, including legal agenciesrights and responsibilities of workers, employers clients and other agenciesspecific legislation that may result in court orders for clients to receive services and consequences on non-compliance for client, worker and agencywork role boundaries – responsibilities and limitations, and when to referwork health and safety, including safety management and planning strategies for management of aggressive resistant behaviour strategies for engaging involuntary and mandated clients that support compliant behaviourprocesses for the management of non-compliancetypes of issues that may arise when working with mandated and involuntary clients and how to respondtypes of issues and complexities that impact client ability to comply, and how to respond, including:alcohol and other drugs issueschild care problemscommunication issuesconflicting ordersdisabilityfinancial problemslanguage or other cultural factorsmental health issuestransportation issuesviolence and/or abusive behaviourimpact of cultural factors on behaviour in a mandated participation contextindicators of potential conflict and crisis situations and how to de-escalate these situationsinterpersonal techniques and principles for safely and constructively challenging client non-compliance, including:effective communication techniquesnegotiationconflict resolution reporting procedures and practices, internal and external, for working with involuntary and mandated clientssupport and referral services and specialist as well as relevant legal entities.