This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Different communication styles and techniques

Effective interpersonal written and oral communication

Group processes

Mechanisms for group support

Research techniques including social research

Essential skills

It is critical that the candidate demonstrate the ability to

Establish and maintain an appropriate networks

Incorporate the requirements of specific groups

Support and empower groups

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Assess cultural communication protocol

Ability to write a range of written documents

Demonstrate application of skills in

effective workplace writing

effective presentation techniques

effective communication techniques

effective group management processes

conflict resolution and negotiation

Utilise relevant information technology effectively in line with work health and safety WHS guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment is recommended to be conducted over more than one occasion and include communications with individuals and groups

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place

Method of assessment

Assessment may include observations questioning or evidence gathered from the workplace including testimonials from clients and colleagues etc

Oral, written and non-verbal communication in the organisation can occur with:

Oral communication can take the form of:

Written documentation may include:

Action plans may include:

Relevant and succinct information may include: