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Elements and Performance Criteria

  1. Work within the structures and process of the organisation
  2. Assess extent to which organisation supports community development work
  3. Utilise all levels of government for community development activities and projects
  4. Maintain the profile of community development work within the organisation
  5. Maintain management support for community development activities and projects

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Australian government system

Principles of participatory democracy

Range of governance structures operating with the community services industry

Value of process

Social economic political cultural and economic development

Valuing of local knowledge and skills

Critical theories for analysing human service organisations

Critique of managerial approaches including

management systems and principles

performance standards

service quality development

consumer focus

enterprise agreements

performance monitoring and review

Relevant statutory and legislative requirements impacting on community development and area of work

Change management principles

Essential skills

Ability to

It is critical that the candidate demonstrate the ability to

Identify those aspects of an organisations structure and philosophy which support community development work and potential implicit barriers to that work

Work with all levels of government to support promote and implement community development activities and projects

Work in a manner that can maintain management support for community development activities and projects

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Undertake strategic planning

Understand the different organisational status of programs projects and activities

Positively influence organisation change

Identify policy barriers and strategies for positively influencing policy change

Ability to network with and lobby

Develop strategies for adapting organisation to changes

Design strategies to involve and communicate with all major stakeholders

Demonstrate application of skills in

strategic thinking

decisionmaking

environmental scanning

analysisevaluation

facilitation

high level liaison

high level oral and written communication

Use and coordinate the use of relevant information technology effectively in line with occupational health and safety OHS guidelines

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

It is recommended that assessment take place on more than one occasion to enable all aspects of managing a service organisation to be assessed

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning and evidence gathered from the workplace


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Governance structuresmay include:

Incorporated community based management structures

Company structures

Government governance structures

Roles and responsibilities include:

Own role and responsibilities

Roles and responsibilities of other workers within the organisation

Roles and responsibilities of organisation's management structures

Levels of government include:

Australian government

State/territory government

Local government

Other relevant government structures

Planning processes may include

Strategic plans

Operational plans

Action plans

Management structures may include:

Boards of management

Management committees

Management structures within government agencies

Local government councils

Indicators for change may come from:

Community members

Management committee members

Other workers within an organisation

Organisation executive management

External agencies

Change in government polices and associated change in organisation focus

Communication designed to promote the organisation include:

Verbal presentations

Letters

Brochures

Fliers and other written advertisements

Poster and other artwork and audiovisual advertisements

Organisation change related to:

Nature and focus of programs and activities

Government funding programs

Changing nature of community

Changing service users

Staff requirements

Employment and work practices

Management decision-making processes

Membership changes

New buildings and other resources

Different levels of funding

Legislative change

Technological change

External policy change

Strategic alliances may include alliances between:

Community members

Industry networks

Professional associations

Other key agencies/organisations

Political parties and committees

Key government officers

Different levels of government

Ministerial advisers and staff

Ministerial advisory committees

Key public policy and decision-makers

Funding agencies

Business leaders

Community leaders

Social/economic/political researchers, analysts and advisers

Media

Special interest groups

Specialist services