This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Principles of community delivered service provision

Holistic and clientcentred service

Principles of client empowermentdisempowerment

Principles of access and equity

Awareness of components of the social housing sector including

homelessness

crisis management

crisis refuges youth and family violence

cooperatives

transitional housing

long term housing

Policy regulatory legislative and legal requirements include

residential tenancy legislation or equivalent

legislation underpinning the principles of privacy equal opportunity individual rights and freedom of information

and may include

housing legislation as appropriate

National Community Housing Standards

Disability Services Act and standards

national housing policy

relevant state based legislation

Context of social housing provision including historical social political and economic aspects

Current issues facing clients and existing services to address their needs and rights

Principles and practices of ethics and values

Principles and practices of confidentiality

Principles and practice of duty of care

Legal system

courts

police powers

court reports

tribunals

Knowledge specific to working with people from culturally and linguistically diverse backgrounds

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate understanding of own work role within the context of the social housing sector

Demonstrate understanding of organisation role within the context of the social housing sector

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Prepare reports so that the information and organisation of information is appropriate to its purposes and audience

Work as part of a team or as a sole worker

Demonstrate the application of skills in

interpersonal communication with clients and other stakeholders

problem solving

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions

This unit must be assessed with all other specialisation units chosen as part of a package at a particular Australian Qualifications Framework level

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment may include

Observation

Written assessment

Case studies

Evidence of materials developed in the workplace

Questioning

Context includes:

Different models of work in the sector may include:

Stakeholders may include:

Central philosophies of the social housing sector may include:

A commitment to access and equity principles includes: