This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Components and structure of the social housing sector range and variety of service provision including

homelessness

crisis management

crisis refuges youth and family violence

cooperatives

transitional housing and

long term housing

Causal and structural issues of homelessness

Context of social housing provision including historical social political and economic aspects

Current issues facing clients and existing services to address their needs and rights

Early intervention including sustaining tenancies

Funding requirements

Holistic and clientcentred service

Impact of homelessness including social economic and psychological

Knowledge specific to working with people from culturally and linguistically diverse backgrounds

Legal system

courts

police powers

court reports

tribunals

Organisation procedures relating to

safety issues and prevention in social housing work including basic home fire safety

emergency response

security

Organisations role within the context of the social housing sector

Own work role within the context of the social housing sector

continued

Essential knowledge contd

Policy regulatory legislative and legal requirements include

residential tenancy legislation or equivalent

housing legislation as appropriate

legislation underpinning the principles of privacy equal opportunity individual rights and freedom of information

Human Rights Charter or equivalent

and may include

National Community Housing Standards

community service standards and guidelines

SAAP guidelines and requirements

Disability Services Act and standards

national housing policy

Cooperatives Act or other equivalent governing legislation

relevant state based legislation

Principles of access and equity

Principles of client empowermentdisempowerment

Principles of community delivered service provision

Principles and practices of

ethics and values

confidentiality

duty of care

Relevance of the work role and functions to maintaining sustainability of the workplace including environmental economic workforce and social sustainability

Essential skills

It is critical that the candidate demonstrate the ability to apply knowledge of

Own work role within the context of the social housing sector

Organisations role within the context of the social housing sector

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Conduct interpersonal communication with clients and other stakeholders

Demonstrate the application of skills in

problem solving

effective use of relevant information technology in line with occupational health and safety OHS guidelines

Prepare reports so that the information and organisation of information is appropriate to its purposes and audience

Recognise and act upon opportunities to enhance sustainability in the workplace

Work as part of a team or as a sole worker

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions

This unit must be assessed with all other specialisation units chosen as part of a package at a particular Australian Qualifications Framework level

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

an appropriate workplace where assessment can take place

simulation of realistic workplace setting for assessment

Method of assessment

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

Context includes:

Current issues include:

Different models of work in the sector may include:

Stakeholders and representatives may include:

The underpinning values and philosophies of the sector may include:

A commitment to access and equity principles include:

Basic home fire safety includes knowledge of: