This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

All aspects of the rental system including knowledge of residential tenancy legislation

Grievance procedures

Rights and responsibilities of clients and the organisation

Organisations complaints process

Principles of sustaining tenancies

Socioeconomic impact of homelessness

Primary secondary and tertiary definitions of homelessness

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate compliance with legislative and organisation requirements

Respond appropriately to immediate client needs including needs of individuals who are experiencing homelessness or who are at risk of becoming homeless

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate the application of skills in

effective customer relations

administration to manage tenancy arrangements

Maintain documentation as required including effective use of relevant information technology in line with occupational health and safety OHS guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit must be assessed in realistic workplace situations or relevant simulated work environments

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Method of assessment

Assessment may be via observation questioning and examination of documentation

Relevant information may be gathered:

Relevant information may be delivered in the form of:

Advise clients may include, but is not limited to:

Information or advice may be provided in the form of, but not restricted to:

Other information that may be provided to new tenants is:

Legal requirements may be detailed in:

Eligibility criteria for tenants are outlined in:

Crisis situations may include:

Tenant's changing needs may include:

Supporting documentation may be:

Note support documentation may be carried out:

Asset management issues may include:

Intervention may include:

Options to resolve a problem may include:

Reasons for tenancy termination may include: