Elements and Performance Criteria
- Assist client with information and provide relevant brochures/ application form re organisation policy and procedures
- Provide information to clients on current organisation policies and procedures in relation to entitlements
- Provide assistance to ensure equal access/opportunity to organisation services
- Provide assistance within own work role/ responsibilities
- Provide information on other relevant welfare agencies, if required and refer as appropriate
- Establish client information needs promptly
- Select appropriate form/information and provide to client
- Receive and receipt application
- Accept completed application forms from client/s
- Check application to determine if it has been completed correctly and fully
- Identify and investigate false statements
- If form is incomplete or information incorrect, take steps to obtain missing or correct information
- Receipt application in a manner which is consistent with organisation requirements
- Assess application for funding
- Assess application to determine client's choice of location, dwelling type and special requirements
- Use previous records when assessing current application to determine if client has made a previous application, received assistance or been a tenant on a previous occasion
- Assess household complement to determine correct bedroom entitlement within current guidelines
- Ensure equal access/opportunities to organisation services
- Assess application using current eligibility criteria, determine decision and documented it according to organisation procedure
- Manage waiting lists