Elements and Performance Criteria
- Implement organisation policy and procedures re rental management
- Implement organisation policy and procedures re arrears and rental management
- Manage arrears and tenant debt procedures
- Reconcile accounts taking into consideration all pending adjustments
- Prioritise accounts requiring action
- Apply early intervention strategies to maximise sustainability of tenancies
- Contact tenant when account is in arrears
- Review systems generated arrears and/or debt letters for appropriateness, alter as necessary and issue to tenant
- Review client payment history
- Analyse and interpret financial performance
- Initiate recovery actions on accounts in arrears
- Utilise computer software, or equivalent, relating to arrears management
- Implement organisation/government policy/procedures re eviction process
- Maintain client confidentiality within organisation policies and procedures
- Liaise with outside agencies to ensure customer is given every opportunity for assistance
- Enlist support of outside agencies to assist in resolution of arrears
- Fulfil legal requirements in relation to termination of tenancy
- Document actions
- Consider all options available
- Negotiate tenant/advocates/legal representation
- Follow eviction procedures of organisation
- Recognise/analyse client circumstances