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Elements and Performance Criteria

  1. Develop a case management plan
  2. Define plan implementation procedures
  3. Establish review and evaluation systems

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Relevant policy procedures and legislation and statutory requirements related to the area of work

Cultural protocols and systems

Family structure dynamics communication and decisionmaking

Family support and family casework strategies

Range of community services and resources available

Indicators of abuse and accepted intervention strategies

Effects of abuse on human development

Effects of different forms of intervention

Effects of incarceration

Essential skills

It is critical that the candidate demonstrate the ability to

Interpret and apply legislation policies and procedures

Respond to and manage crisis

Develop and assess actions appropriate for intervention

Collect and assess information

Document plans

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Develop and maintain appropriate networks

Demonstrate application of skills in

operational planning processes

report writing and documentation including effective use of relevant information technology in line with work health and safety WHS guidelines

stress management techniques

verbal communication including interviewing skills negotiation and cross cultural communication

interpersonal relationships including establishing and maintaining relationships and networks

meeting procedures and facilitation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment must include the normal range of workplace situations

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

an appropriate workplace where assessment can take place or simulation of realistic workplace setting

Method of assessment

Assessment may include observation questioning and evidence gathered from the workplace environment

Workplace evidence can be testimonials portfolios or copies of completed workplace records documentation


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

The contexts for establishing a case plan could include:

Decision to implement an intervention

A result of a notification

A result of a court order

A result of a contract to provide a service

Part of a case planning meeting or conference where clients, their families of origin, carer families and service providers establish actions for the safety, well being and development of the client

Establishment of a case plan will be carried out within requirements established by:

Commonwealth and state legislation

Relevant international conventions

Organisation policy and procedures

Relevant program standards

Resources include:

Training programs

Staff, peers and specialist personnel

Information and materials

Skill development includes:

Life experience, vocational, social, recreational and personal skills

Information may include:

All official documentation relating to client, full family history, developmental and medical history

All available records, anecdotal material and individual interviews

Considerations may include:

Indigenous and ethnic considerations

Power relationship structures

Rituals, beliefs, hierarchies and practices

Politics

Gender

Procedures to deal with crisis situations include:

Ensuring security and safety of all relevant parties including protection and custodial issues and the level of intervention required

Appropriate crisis services such as counselling, respite care, debriefing