This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include

Different approaches and models of case management

A full range of services and supports that might be needed

Indicators of imminence of selfharm or harm to others

Referral requirements of services

Organisation procedures and standards

Formal meeting processes

Relevant policy procedures legislation and statutory mandates

Cultural protocols and systems

Family structure dynamics communication and decisionmaking

Relevant documentation protocols

Range of available services and supports

Essential skills

It is critical that the candidate demonstrate the ability to

Implement case management model in line with organisation policies and procedures

Conduct research to locate a wide range of service and support options based on individual needs

Facilitate a persons active involvement in service planning and monitoring

Match individual needs with service and support options

Identify indicators of imminent selfharm or harm to others

Identify and gain agreement on role boundaries

Apply organisation statutory and legislative requirements

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

planning decisionmaking and goal setting

defining boundaries

planning and goal setting

facilitation

assertion

high level writing skills

interpersonal and communication

supervision and delegation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment should include a range of case management plans to reflect the normal range of workplace activities

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observation questioning and evidence gathered from the workplace or simulated environment

Case management models may include current practices across a range of sectors, including:

Relevant others may include:

Complex needs may include:

Client capacity to meet the logistic requirements of services and supports may include: