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Elements and Performance Criteria

  1. Establish coordination function
  2. Support the client accessing multiple service inputs
  3. Monitor service inputs

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include

Different approaches and models of case management

A full range of services and supports that might be needed

Issues faced by clients their family and carers accessing multiple services

Impact of service duplication

Principles and practices of planning complex service inputs

Principles and practices of working across multiple services

Range and requirements of different funding arrangements

Indicators of imminence of selfharm or harm to other

Referral requirements of services

Organisation procedures and standards

Formal meeting processes

Relevant policy procedures legislation and statutory mandates

Cultural protocols and systems

Family structure dynamics communication and decisionmaking

Relevant documentation protocols

Range of available services and supports

Essential skills

It is critical that the candidate demonstrate the ability to

Plan for complex needs

Facilitate cooperation and coordination

Communicate complex messages to clients family and carers

Develop and maintain systems of communication

Identify indicators of imminent selfharm or harm to others

Identify and gain agreement on role boundaries

Apply organisation statutory and legislative requirements

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

planning decisionmaking and goal setting

defining boundaries

planning and goal setting

facilitation

assertion

high level writing skills

interpersonal and communication

supervision and delegation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment may be conducted over one or more occasions and should include all aspects of case planning with a range of clients

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

an appropriate workplace where assessment can take place or simulation of realistic workplace setting

Method of assessment

Assessment may include observation questioning and evidence gathered from the workplace environment


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Service inputs may include:

Formal interventions

Support services

Services to clients

Services to family and carers

Requirements and boundaries of the coordination role may include:

Providing a central point of contact for the client

Monitoring overall impact of service interventions

Facilitating communication

Monitoring client confusion, concerns and barriers

Communication requirements may include:

Meetings

Identifying triggers indicating the need for communication between services

Defined timeframes

Client confusion, concerns and barriers may include:

Not understanding the relevance of different service inputs

Need to provide the same information to multiple services

Time to commit to service demands

Not understanding how services compliment each other