Elements and Performance Criteria
- Provide a lead in case management practice
- Implement appropriate strategies to ensure currency with accepted best practice and relevant legislation
- Where appropriate, provide practice advice and direction consistent with organisation service and professional standards
- Challenge and support worker to ensure casework plans and actions are based on organisation procedures, practices and legislative requirements
- Implement strategies to ensure worker has ready access to casework consultation with other workers to maximise their effectiveness
- Access and apply specialist practice knowledge in the workplace and provide coaching and mentoring to staff to optimise competent practice
- Advise worker on the full range of legislative provisions relevant to case management, and worker and organisation responsibilities
- Provide practice advice on complex cases
- Thoroughly analyse and assess case management plans and feedback on their implementation and provide expert advice on options for actions and further development
- Provide workers with information on organisation processes for collecting information from key stakeholders to ensure more effective operation
- Routinely provided workers with information about relevant legislation and any changes in organisation practices and procedures to promote consistency and quality in practice
- Routinely monitor progress on case plan and make changes as required to enable improved service delivery
- Implement strategies to ensure appropriate stakeholders are consulted about specialist information and options for future action