This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Theory and practice of case management

Provisions of all relevant legislation and statutory requirements

Practice model of supervision

Codes of practiceethics

Own value base and belief system

Essential skills

It is critical that the candidate demonstrate the ability to

Research current trends in case management

Analyse and evaluate practices

Plan for practice improvement

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

role modelling

mentoring

facilitation of feedback

team management

high level report writing and documentation

research and analysis

effective use of relevant information technology in line with work health and safety WHS guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment is recommended to be conducted on one or more occasion and should reflect a range of information and advice that is disseminated

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

an appropriate workplace where assessment can take place or simulation of realistic workplace setting

Method of assessment

Assessment may include observation questioning and evidence gathered from the workplace environment including testimonials from colleagues portfolios etc

The contexts for facilitation of ongoing case management practice include:

Facilitation of ongoing case management practice will be carried out within requirements established by: