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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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The contexts for establishing a case plan could include: | A result of a notification/reportA result of a risk assessmentA result of a placement in out of home careA result of a court orderA result of a contract to provide a servicePart of a case planning meeting or conference |
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Establishment of a case plan will be carried out within requirements established by: | Commonwealth and state legislationRelevant international conventionsOrganisation policy and proceduresRelevant program standardsInter-agency protocols/guidelines |
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Development of a case plan includes: | Working collaboratively with the client and all stakeholdersIdentifying priority needs/target needs/risksIdentifying and building on client strengths and/or protective factorsSetting goals which are negotiated with the clientIdentifying strategies and actions, roles and responsibilities, timeframes and reviewDocumentation using formats and procedures |
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Client need includes: | Developmental needs (physical, social, cultural, emotional and psychological)RisksEarly intervention/preventionSupports in parentingPractical e.g. housing, income |
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Stakeholders include: | Child or young personFamilySignificant othersWorkerCarersSupervisor and organisationCourt and legal practitionersCommunity |
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Information may include: | All official documentation relating to client, full family history, developmental and medical historyAll available records, anecdotal material and individual interviews |
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Client can include: | Child/childrenYoung person/peopleParentsFamily/relativeSignificant othersFoster cares |
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Case management principles can include: | Taking the least intrusive intervention necessary to ensure safety and support protectionSafety, welfare and well being of child or young person is paramount considerationUsing a strengths-based, partnership approach in practiceIntervention is planned and purposefulWorking in partnership with other service providersConsideration of culture, disability, language, religion, sexuality and any special needs in service provisionChildren and young people placed away from home are entitled to special protection and assistanceSelf determination of aboriginal and Torres Strait Islander communitiesRecognition of the importance of maintaining significant relationships and cultural identity of a child or young person when they cannot live with their familyWorking quickly to resolve permanency by planning placement stability and continuity of relationshipsEthical practiceAccountability for decisions and actions |
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Child centred practice includes: | Engaging in direct work with children and young peopleProviding an advocacy role on behalf of children and young peopleUnderstanding the different, and range, of stages of development (including attachment) and how that can inform intervention and planningEnsuring that the child or young person is an active participant throughout the case management processRecognising that children and young people are part of families and communitiesSafeguarding children can not be separated from promoting their welfareThe role of prevention and early implementation strategies in protecting and supporting children |
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Family focus includes: | Recognition that parenting can be stressful and challengingRecognition of the impact of poverty and disadvantage on familiesRecognition of the potential impact of statutory intervention on familiesRecognition of the complex issues facing the family |
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Exercising effective communication skills includes: | Identifying and evaluating what is occurring within an interaction in a non-judgemental wayMaking decision about appropriate words, behaviour, postureUsing active listeningUsing clarifying, summarising questionsPutting together a response that is culturally appropriateExpressing an individual perspectiveExpressing own philosophy, ideology and background and exploring the impact of this on the communicationExploring and unpacking problemsReflective listeningProviding sufficient time to enable stories to be toldProvide summarising and reflective response in conflict situations |
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Complex cases can include the presence of a number of complicating factors including: | Multiple abuse/injuriesRitual abuseLife threatening/high risk situationsMultiple difficulties present in familyIntellectual or psychiatric disabled clientsChronic and serious substance abuse/addictionFamily/domestic violenceA wide range of other services involved which requires coordinationInvolvement of protective and custodial agencies in the family over a lengthy periodCases with high public/political sensitivity requiring sensitive and experienced case investigation and managementPoverty including poor housing, inadequate and limited educational, health and social facilities, and high risk communities/neighbourhoods |
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Case plan may include: | Assessment/investigation planSupport and management planOut of home care planRestoration/reunification planProtection plan |
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Meetings may include: | Case conferencesProtection planning meetingsFamily group conferencesAlternate dispute resolution |
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Cultural considerations include: | Indigenous and ethnic considerationsPower relationship structuresRituals, beliefs, hierarchies and practicesCommunity politicsGenderParenting practice and family dynamics |
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Contracts for service provision include: | Responsibilities of service/agencyReferral service/agency and client are articulated, documented, endorsed and explained to the client and relevant stakeholdersAgreement is sought from client and stakeholders about roles, responsibilities, timelines, actions, milestones and outcomes |
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Procedures used in crisis situations include: | Ensuring security and safety of all relevant parties including protection and custodial issues and the level of intervention requiredAppropriate crisis services such as counselling, respite care, debriefing |
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Support and prevention strategies includes: | Provision of informationEarly intervention and prevention servicesFinancial and practical benefits |
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Rights of appeal mechanisms may include: | Those operating within all state departments, service provider organisations and external bodies |
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Record information relating to a case plan includes: | Computer report, hand written, electronic, on file, etc |
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Feedback mechanisms include: | Communicating daily with child, young person, family, significant other, about meeting of needs, participating within a case conference, recording observations about progress on activities |
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Each contact with client is recorded and includes: | Telephone contact, face-to-face interviews, contact with service provider about the client, letters, anecdotal information received from others, enquiries conducted by the worker to other agencies e.g. schools, doctors etc |
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Relevant supporting information includes: | Example reports e.g. medical, school, family assessment, out of home care history, intake forms, referees, financial assistance record etc |
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