This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Case management models and practices literature

Case Management Society of Australias National Standards for Practice of Case Management

Wide range of services and resources available to clients

Components of service delivery system

Funding processes and bodies related to provision of relevant services and resources

Characteristics and needs of identified client population

Nature and significance of service setting

Organisation policies and practices relating to case management and client complaint and appeal processes

Professional standardscode of ethics and relevant legislative requirements

Government legislation regulations policies and standards

Documentation requirements and practices

Current research literature in area of practice

Essential skills

It is critical that the candidate demonstrate the ability to

Work within relevant case management standards professional standards and applicable legislation regulations and government policies

Examine clients and aggregate data to reflect case manager performance

Review and apply outcomes data for clients and programs as a means to continually improve practice

Practise in an ethical manner noted by professional discipline or defined ethical standards

Work within guidelines for currently identified best practices

Minimise client dependency by developing their selfadvocacy skills

Examine issues related to sustainability of care to address clients level of need

Demonstrate actions to support improvementmaintenance of quality of life for clients

Navigate the service delivery system to meet client needs and support encouragement of client independence where possible

Apply communication and leadership skills with providers to services and resources meet client needs

Maintain client confidentiality when engaging stakeholders

Identify and consider duty of care issues

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

interviewing

convening and participating in meetings

consultation liaison and networking

analysis of social economic housing health personal family and other factors

report and case note writing

literature review

facilitation

advocacy

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment may be conducted over one or more occasions and should include both the development and promotion of best practice

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

an appropriate workplace where assessment can take place

simulation of realistic workplace setting eg role plays writing case notes based on case studies

Method of assessment

Assessment may include observation questioning and evidence gathered from the workplace setting

Complex case management process may refer to:

Complex client needs may refer to:

Barriers that may restrict person's ability to meet identified goals may include: