Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify and address the needs of carers and families
  2. Involve carers and families in assessment and care planning processes
  3. Involve carer/s, family and other informal support persons in monitoring client care plan implementation

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Characteristics and needs of identified client population

Components and relationships of service delivery system

Documentation requirements and practices

Government legislation regulations policies and standards

Models and practices in assessment and goaldirected care planning

Organisation policies and practices

Professional standardscode of ethics and relevant legislative requirements

Relevance of the work role and functions to maintaining sustainability of the workplace including environmental economic workforce and social sustainability

Service and practitioner role boundaries

Significance of service delivery setting such as working in the clients home

The nature of the family care relationship and family dynamics

The range of services resources and holistic solutions available to clients with complex needs

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate appropriate inclusion of carers and families in assessment planning implementation and review processes related to provision of services and resources to support the care relationship in complex situations

Examine issues related to sustainability of care to address needs of care recipient and carers

Identify and manage competing needs and conflict when necessary to improve care outcomes for client

Maintain client confidentiality when engaging stakeholders

Navigate the service delivery system to meet needs of care recipient and carers and to encourage independence where possible

Practise in an ethical and professional manner

Support the care relationship to minimise client dependency by developing their self management skills

Use complex data drawn from a range of needs assessment information as a basis for planning care services to address complex needs of care recipients and their carers

Work within guidelines for currently identified best practices

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

advocacy

consultation

engagement

facilitation

identification of stakeholders

liaison with other organisations and service providers

negotiating problem solving

observation

report and case note writing

situation analysis

Recognise act upon and promote opportunities to enhance sustainability in the work context including environmental economic workforce and social sustainability

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment may be conducted over one or more occasions and should include both the development and promotion of best practice

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

an appropriate workplace where assessment can take place

simulation of realistic workplace setting using case study examples role plays etc

Method of assessment

Assessment may include observation questioning and evidence gathered from the workplace setting

Feedback from peersother participants may inform assessment


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Care planningmay include, for example:

Planning range and type of specific services to be provided

Planning details of each specific service to be provided, such as

domestic assistance

respite

nursing care

Consideration of occupational health and safety (OHS) and risk management issues and strategies to address these

Referral strategies as required to address breadth of client needs

Information about services, resources or activities the client may follow up independently, such as:

health promotion

local social or active living opportunities

self management strategies and activities

self-referral to other services

Communication strategies for ensuring clarity of responsibilities and effective coordination of service delivery

Complex needs may refer to:

Client needs requiring multiple service types with heightened needs for collaboration between service providers

Client with unstable or deteriorating health where service needs for both client and carers are changing frequently

Clients who have family and carer needs that require additional service inputs

Clients with a range of needs that may not be met by available services and resources

Clients with diminished capacity to make own decisions

Situations where there is suspected abuse or competing, conflicting needs between clients and carers

Risks to the care relationship may include:

Conflict in relationships with family or service providers

High intensity care

High levels of carer stress

Loss of formal or informal supports

Multiple competing role demands

Worsening carer health

Worsening health or behaviour of the person with care needs