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Elements and Performance Criteria

1. Elements define the essential outcomes
2. Identify communication strategies for specific stakeholders
   • Analyse the target group, their needs and communication preferences
   • Research information relevant to the target audience
   • Select communication strategy for internal and external dissemination of information in line with organisation standards
3. Provide presentations to a range of groups and facilitate discussion
   • Develop presentations using technology and resources in line with organisation standards
   • Present information clearly and sequentially, with consideration to timelines and audience
   • Identify and address additional information needs of individuals
   • Respond to questions from the audience and encourage contributions to discussion
   • Monitor participation and input by group members
4. Resolve conflicts
   • Table divergent views and identify key issues and barriers to resolution
   • Use listening, reframing, questioning, providing feedback and negotiating to explore and clarify issues
   • Negotiate issues and barriers with stakeholders to facilitate mutually acceptable outcomes
   • Refer or follow escalation procedures to address unresolved issues or conflicts as required
5. Close the discussion
   • Confirm next steps and follow up requirements
   • Obtain feedback from stakeholders and/or colleagues and identify opportunities for improvement