This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Organisation policies and procedures for referral within the organisation

Roles and responsibilities of workers within the organisation

Organisation policies and procedures for privacy and confidentiality of information provided by clients and others

Knowledge of cultures relevant to the particular service

Cultural diversity in Australia

Essential skills

It is critical that the candidate demonstrate the ability to

Follow relevant policies protocols guidelines and procedures of the organisation

Develop conversations about appropriate topics

Communicate in a manner that is non discriminatory supportive and inclusive

Listen and respond to communication initiatives of client

Demonstrate respect for client

Introduce self appropriately

Demonstrate nonjudgemental attitude in work role

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills

using an appropriate communication style

using appropriate verbal and nonverbal communication

language literacy and numeracy competence required to fulfil the job role and appropriate to the organisation and clients

language may be English or community language as required by the organisation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a realistic simulated workplace setting under the normal range of workplace conditions

Assessment should include a range of clients reflecting the diverse nature of these who may access the service

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to relevant workplace or appropriately simulated environment where assessment may take place

Method of assessment

Assessment may include observation questioning and evidence gathered from the workplace setting

Clients and others may include:

Communication may be in:

Diversity may relate to differences and may include:

Organisation guidelines for referral may be:

Communication may be via: