Elements and Performance Criteria
- Exercise effective communication techniques
- Reflect an understanding and respect for individual differences and needs in all forms of communication with clients and colleagues
- Introduce oneself appropriately
- Ensure communication is clear and relevant to situation/activities undertaken
- Use touch and other non-verbal means of communication as appropriate
- Seek, obtain and implement advice about communication difficulties with clients or colleagues from supervisor or appropriate person
- Follow routine instructions
- Complete reports as required