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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Observations about client may include: | Orientation to person, place, timeLevel of coherenceAbility to communicateUnusual behaviour/communicationAggression - physical or verbalSigns of physical injury/distressLevels of personal distress and anxiety |
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Appropriate person/s may include: | Immediate supervisorCase managerClinicianRepresentative of other services |
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Identifying information may include: | NameContact information |
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Information may be collected: | By speaking to othersFrom written sourcesBy observationFrom inside the organisationFrom external sourcesFrom clients |
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Service may include: | Making an appointment to see someone in the agency/organisationProviding information on existing servicesReferral e.g. doctor, financial counsellor, women's refuge, youth services |
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Safety takes into account: | Body languageTone of voiceLocationProximity to other peopleStress/anxietyAggression |
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Assistance may be sought from: | Other staffConsumer groupsClinical mental health servicesAcquired brain injury servicesSpecialistsOther community based support servicesHospitalsAmbulancePolice |
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Response to requests for information will take into consideration the inquirer's: | Language and styleLiteracy level Cultural factorsPrevious contactDisabilities |
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Provide information is: | CurrentRelevantCulturally and linguistically appropriateSupportive of the reduction of stigma and discrimination |
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Information on the service and other relevant services may be delivered in the form of: | Informal discussionLeaflets/brochuresCorrespondence/written reportsAudio-visualNewsletters/circularsPublished materialPosters/graphic representation |
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Information may be given about the following types of services: | Carer/consumer groupsGovernment and non-government services e.g. Health, accommodation, education/training, employment, social/recreation, counselling, financial, self-help, advocacy, transport, torture/traumaPeople with relevant special qualities, knowledge and/or expertise Government allowances, pensions and benefitsProgram activities/timetablesClinical mental health servicesAcquired brain injury servicesCross cultural |
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