This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Relevant legislation that affects organisation operations especially in regard to occupational health and safety and environmental issues equal opportunity antidiscrimination and copyright

Use of the internet

Technology requirements for use of electronic learning materials

Culture of electronic materials use versus classroom based learning

Barriers to learners successfully using electronic materials

Integrating use of electronic learning materials into organisation culture and processes

Essential skills

It is critical that the candidate demonstrate the ability to

Support learning using technology

Use basic computer skills including use of main programs and software endorsed by the organisation

Use communication skills to gain feedback from learners and other stakeholders and to request support

Use literacy skills to document learning outcomes

Use problem solving for differing hardwaresoftware profileshardware malfunctions

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit could be assessed either on the job or off the job through an appropriate workplace simulation for a range of age groups and a range of conditions over a number of assessment situations

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Assessment requires access to a range of opportunities defined in the range Statement including

access to appropriate workplace andor simulation of realistic workplace environment for assessment

relevant schoolcentre policy protocols and procedures

electronic learning materials

Method of assessment

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

Organisation resources may include:

Management of learning programs may include:

Electronic learning materials may include:

Organisation requirements may include:

Contingencies may include

Support processes for learners may include:

Communication technologies may include:

Set criteria may relate to:

Stakeholders may include: