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Elements and Performance Criteria

  1. Demonstrate an understanding of legislation and common law relevant to work role
  2. Follow identified policies and practices
  3. Work ethically
  4. Recognise and respond when client rights and interests are not being protected

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

It is critical that the candidate demonstrate knowledge of

Distinction between ethical and legal problems

Importance of ethics in practice

Importance of principles and practices to enhance sustainability in the workplace including environmental economic workforce and social sustainability

Occupational health and safety OHS requirements

Outline of common legal issues relevant to the workplace

Overview of relevant legislation in the sector and jurisdictions

Principles and practices for upholding the rights of the client

Principles and practices of confidentiality

Relevant standards and codes of practice in the sector

Rights and responsibilities of clients

Rights and responsibilities of workers

Specific principles underpinning duty of care and associated legal requirements

Strategies for addressing common ethical issues

Strategies for contributing to the review and development of policies and protocols

Strategies for managing complaints

The candidate must also be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role such as knowledge of

Overview of the legal system

Principles and practices for upholding the rights of the children and young people

Principles of ethical decisionmaking

Reporting mechanisms for suspected abuse of a client

Strategies for managing abuse of a client

Types of abuse experienced by client including systems abuse

Types of law

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate understanding of and adherence to own work role and responsibilities

Follow organisation policies protocols and procedures

Work within legal and ethical frameworks

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation

Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation

Apply problem solving skills that require negotiation to resolve problems of a difficult nature within organisation protocols

Consult with a variety of stakeholders in order to achieve service objectives

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

An appropriate workplace andor simulation of realistic workplace setting where assessment can take place

Relevant organisation policy protocols and procedures

Method of assessment may include

Observation in the workplace

Written assignmentsprojects

Case study and scenario analysis

Questioning

Role play simulation


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients may include:

Children and families using children's services

Children and young people

Individuals living in government funded services and/or institutions to 'clients'

Individuals living in residential aged care environments

Individuals living in the community

Job seekers

People seeking advice and assistance

Prospective individuals to the service or services

Contexts of work role may include :

Work undertaken in:

client's own dwelling

independent living accommodation

residential aged care facilities

community centres

children's services centres

carer's home

Work in the context of:

community, government or private agency or organisation

services delivered as a sole trader

providing telephone advice and assistance

Identified policies, protocols and procedures refer to:

Guidelines and practices developed to address legal, ethical and regulatory requirements, including:

formal, documented guidelines of an organisation

informal practices used by a small organisation or individual owner/operator

Key statutory and regulatory requirements may include those related to:

Building standards

Care and education of young children

Child protection and guardianship legislation

Criminal acts

Discrimination and harassment

Equal employment opportunities

Freedom of information

Health records legislation

International and national standards

Mental health legislation

OHS

Pharmaceutical benefits

Poisons and therapeutics

Privacy legislation

Public health

Registration and practice of health professionals

Residential and community services

Restrictive practices

Report may be, and include:

Verbal:

telephone

face-to-face

Non-verbal (written):

progress reports

case notes

incident reports

Rights may include:

Access to services

Confidentiality

Dignity

Freedom of association

Informed choice

Privacy

Right to express ideas and opinions

To an agreed standard of care

To lodge a complaint

Rights are detailed in:

Accreditation standards

Industry and organisation codes of conduct, practice and ethics

Industry and organisation service standards

International and national charters

Legislation

Principles of access and equity may include:

Creation of a client orientated culture

Non-discriminatory approach to all individuals using or accessing the service

Respect for individual differences

Appropriate person may include:

Advocates/family members

Colleagues

External agencies (complaints and advocacy services. professional registering authorities, child protection authorities)

Health professionals

Law enforcement officers

Member of senior management