Elements and Performance Criteria
- Research all current information on the customer
- Assessment of circumstance and capacity
- Promote specific benefits to the customer
- Develop a plan of action
- Monitor the participation plan
- Monitor delivery of appropriate Centrelink services to ensure agreed services are provided
- Monitor customer's commitment to agreed actions against the participation plan
- Check the longer term arrangement to support ongoing progress
- Check customer progress and satisfaction with the level of support
- Make improvements to participation plan and service delivery as required