This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Legislative requirements and provisions relevant to area of service delivery and delegated responsibility

Accepted organisation procedures systems and practice for client assessment and allocation of services

Strengthsbased approach

Accepted practices for delivery of services to particular clients

Issues affecting particular client groups including

incomeeconomic

health

cognitive

social

community support and interaction

education and training

employment

impact of assessment

client needs

local services available for clients

Essential skills

It is critical that the candidate demonstrate the ability to

Administer organisations instruments and mechanisms to assess client needs

Select appropriate services from a range of services provided by the organisation to match client needs

Select from others services available in the broader community to address client needs

Develop and maintain appropriate networks

Provide referrals to relevant organisations or providers of specialist services

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply a strengthsbased approach to client intake assessment and referral

Demonstrate application of skills in

high level interpersonal skills

analysis and judgement

risk management

Demonstrate oral communication skills required to develop rapport with client

oral communication skills may include listening asking questions providing encouragement minimising the impact of behaviours of concern

language used may be English sign language or community language depending on client group

Demonstrate literacy competency required to fulfil the procedures of the organisation service

language used may be English or community language depending on serviceorganisation

Maintain documentation as required including effective use of relevant information technology in line with work health and safety WHS guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions

Assessment must include a number of clients with complex needs

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place

Method of assessment

Assessment may include observations questioning or evidence gathered from the workplace

Clients include:

Language and interpersonal skills include:

Client services include:

Complex issues include:

Mechanisms for information collection include:

Networks include: