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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Awareness of potential issues related to delivery of community services in own community

Relevant community programs and services available to members of the community

Community perceptions of major issues affecting them and underlying causes

Perceptions of people outside the community relating to major issues and underlying causes

Available health and social statistics related to community issues

Social cultural historical and environmental determinants and strategies to address issues affecting the community including

traditional language cultural and religious practices and lifestyle

impact of socioeconomic factors on health and welfare

social and political factors that perpetuate disadvantage

importance of personal achievement education and supportive familysocial networks

strategies community members may employ to maintain strong culture and supportive social networks and maximise educational employment and social opportunities for their children

impact of environmental factors on health and well being

Barriers to improving environmental determinants

Lifestyle and behavioural issues including

known behaviours that pose a significant risk to the community

education and promotion of healthy lifestyle practices

principles of well being

Relevant aspects of the community services and health care system such as access to benefits

Essential skills

It is critical that the candidate demonstrate the ability to

Work consistently in a culturally safe manner with and on behalf of clients in line with identified community needs and workplace requirements

Work with an understanding of the impact of historical social political spiritual and environmental factors on the health and well being of community members

Take into account social political and environmental factors that influence the health and well being of clients

Communicate effectively and establish a relationship of trust with clients

Initiate appropriate actions in response to assessment and in accordance with organisation procedures and protocols for commonly presented health conditions

Engage the client in self management principles and practices

Make appropriate referrals providing accurate and relevant details to clients and referral agencies

Reflect on and improve own level and application of skills and knowledge to achieve desirable outcomes and maintain own capabilities

Determine potential relational issues and conflicts between work role and community role

Evidence Required



The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects of assessment	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions Assessment must demonstrate consistency of application of skills and knowledge described in this unit of competency

Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place

Method of assessment	Assessment may include observation questioning and evidence gathered from a workplace environment

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Cultural safety refers to:	Maintaining the protection of a community's: intellectual property human rights resources ownership of materials Community and self-protection

Cultural or belief based factors that may produce stress include:	Community and/or own expectations that may involve, for example: extended work hours functions outside health work role unrealistic accountability/responsibility for resolving community problems family pressures conflict between work role and community responsibilities Multiple accountabilities to employer, family, personal and community Conflict between community and family responsibilities and obligations and work role Motor vehicle accidents

Agencies associated services may include:	Government health services Welfare agencies Emergency services Police Education and training organisations Non-government and private enterprise Community Government Councils Elected community organisations Churches

Barriers to access and equity may include:	Racism, including community and institutionalised racism Discrimination Socioeconomic status Access to essential services and infrastructure Lack of coordination of government at all levels Inadequate resources/funding Lack of community control and ownership Lack of political leverage Language barriers Disease focus of mainstream health care delivery Differences in concept of ill health Geographic access to primary health care and specialist health services Cultural barriers Language/literacy

Organisation policies and regulatory requirements may include:	Privacy and confidentiality guidelines Treatment manuals Occupational health and safety (OHS) guidelines Infection control guidelines