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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Presenting issues include: | A client with secondary or multiple issues who is most likely to present 'first' to the following types of services (for an issue relevant to those services):child protectionjuvenile justice / youth servicesocial housingemployment service |
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Indicators of harm, neglect, abuse or risk of harm | Physical symptoms such as injuries or loss of weightVerbal and non- verbal cuesImpairment to cognitive functioning caused by acquired brain injury such as loss of memory, inability to concentrate, plan, organiseReports from the individual, carers or other workersPsychological/emotional indicators |
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Harm, neglect, abuse or risk of harm includes: | PhysicalEmotionalCognitivePsychologicalSexualFinancial |
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Appropriate sources (of information) include: | Case notesFileOther workers |
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Harm, neglect, abuse or risk of harm may be from: | CarersWorkers/service providersSelfFamily or significant othersCommunity members |
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Responding to indicators of risk of abuse, neglect or harm includes: | Intervention to remove the riskReporting to appropriate personnelInvestigatingSeeking specialist support/servicesReferralFollowing State/territory legislative requirements |
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Responding to indicators of risk of abuse, neglect or harm will be determined by: | LegislationThe specific job roleOrganisation proceduresFamily and cultural mores |
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People who are vulnerable and at significant risk may be: | People with a disabilityPeople with an acquired brain injury Elderly peoplePeople with mental health issuesChildren and young peopleBabies under one year of ageToddlers (children under three years of age)People who are homelessPeople in unequal power relationships |
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Non presenting problems or issues are likely to be: | Alcohol and other drugsMental illnessDevelopmental disabilityAcquired Brain InjuryAbuse and risk of abuseDomestic violenceHomelessness / inadequate housingUnemploymentJuvenile justice issuesCommunicable diseaseFinancial difficultiesNew arrival in the country |
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Legal requirements and duty of care obligations include: | Ethical referralComply with state and territory legislation |
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Significant other may include | PartnersFamily membersCarersAdvocates |
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Approaches to addressing specific issues include applying accepted methodologies, underpinning values and philosophies of the specific areas The following notes offer a guide: | AOD may include knowledge of harm minimisation practices, of the effects of AOD on body system and social relationships, and of the signs and symptoms of intoxication:knowledge of groups and agencies in the community who can respond to individuals with AOD problems by providing treatment and detoxification programs is centralalso important is an awareness of personal bias, and models or perspectives on drug use i.e. disease perspective, moral perspective of both the client and of referral agenciesMental health may include recognising basic signs and symptoms of anxiety, depression, suicidal impulses, and indicators of mental illness such as hallucinations or delusion:knowledge of appropriate referral and intervention services in the community is criticalDomestic violence may include an understanding of such violence as an abuse of power perpetrated both in a relationship and after separation and that such violence takes a number of forms:these include physical and sexual violence, emotional and psychological abuse and economic deprivationdomestic violence occurs across all groups, cultures and creedsthe safety and well being of individuals subjected to domestic violence should be of primary concernknowledge of groups and agencies in the community who can respond to individuals with domestic violence issues is requiredChild protection requires knowledge of relevant state mandatory reporting legislation and its applicationChild protection also requires knowledge of child development, dynamics of child abuse, risk factors, behavioural/physical indicators of abuse and agencies that respond to child protection mattersIt is vital to recognise that children (particularly infants) in families where abuse of alcohol and other drugs exist are more likely to be at risk of harmwhere there other risk factors such as domestic violence and mental health co exist with AOD issues the potential risk of harm to those children increases significantlyWhen working with adult clients who have children, the safety, welfare and well being of the children must be included in all case management practicesDevelopmental disability may describe individuals who have a multiplicity of disabilities including difficulty learning, thinking and reasoning, retaining information and forming social relationshipsit is vital to recognise the individuality of developmental disabled persons, their right to age appropriate consultation and to self determinationneeds arising from social isolation and the critical importance of primary care-givers in the lives of developmental disabled persons should also be recognisedknowledge is required of groups and agencies in the community that can provide advocacy services Juvenile justice may include knowledge of adolescent clients and their special need as individuals, within families and as part of a group, including stages of development and social issues affecting youthrecognition of the vulnerability of young people in their dealings with authority and of the protection that should operate during an investigation or proceeding in relation to an offence is requiredknowledge of groups and agencies in the community that can provide services such as advocacy and legal advice to young people in their dealings with the justice system is essentialAcquired Brain Injury may include:awareness of the causes and effects of ABIunderstanding of the impact of cognitive impairment on the individual and families, including associated grief and loss issues; knowledge of the ABI service system; skills in working with people with behaviours of concern |
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Organisation procedures for collecting and analysing client information may include written and oral input to: | QuestionnairesAssessment toolsClient profile forms etc |
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Procedures to prevent escalation of a potential emergency or crisis situation may include: | Using calming communication skillsManaging and containing emotional responses and escalating behaviourIdentify and address source of the issueDiscussing the situation with the clientNegotiation and mediationSeeking assistance from other workers or client carersProviding physical and visual barriersEvaluating the potential risk of the emergencyImplementing specific communication skills including questioning, reflective listening and body language |
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Appropriate procedures to address potential emergency or crisis situation may include: | Negotiating to prevent escalation Seeking assistance from other people or agenciesImmediate referralIntervention to ensure physical safety |
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Other information could include information from: | The client's carers and or family Other agencies or workers with knowledge of the clientClient files |
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Specialist support may include: | Health professionalsCareers and employment adviceFinancial counsellingFamily and relationship counsellingChild Protection officersMental health professionalAOD detox, withdrawal and supportChild careCentrelink officers |
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All client information would include: | BehaviourResponses to questions and other information provided by clientPhysical appearance and acuityFile informationInformation on the client provided by family, carers, other workers, other agencies |
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Accepted procedures to evaluate the benefit to the client of referral include: | Discussing options with the client, carers and familyChecking the availability of services within the organisationChecking the availability and accessibility of other services |
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Brief intervention will be focused on providing de-escalation and emotional support: | One-to-one approach, privateTakes short period of timeCan be done by anyone in the teamA client led processOpportunisticUsed for harm reduction and facilitating behaviour changeCarer respite (e.g. for clients with ABI) |
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Organisation policies and procedures may include: | Incident reporting and documentationOperational guidelines for handling cases involving difficult and behaviours of concernRecord-keepingLegal responses |
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Decisions to provide a brief intervention will be based on: | The issues of concern to the client and the stage of decision to change is determined Availability of resources to support the brief intervention Agency and worker mandate and focus |
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Document/s may include: | DataCase notesCase filesClient reportsReferral notes |