Essential skills It is critical that the candidate demonstrate the ability to Consult effectively with the clients Respond to specific client needs Establish and maintain a network of service providers including health practitioners In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include the ability to Analyse client needs Demonstrate oral communication skills required to fulfil the job role in the organisationservice oral communication skills may include listening asking questions providing encouragement clarifying meaning clarifying a situation explaining the needs of aged people to other workers language used may be English sign language or community language depending on client group Demonstrate literacy competence required to fulfil the procedures of the organisationservice language used may be English or community language depending on the service organisation Demonstrate written communication skills required to fulfil the job role as specified by the serviceorganisation Written skills may include completion of reports or documentation selecting appropriate language and detail depending on the purpose of the report and the intended audience eg documentation for funding accreditation documents client notes etc completion of reports or documentation, selecting appropriate language and detail depending on the purpose of the report and the intended audience
(e.g. documentation for funding, accreditation documents, client notes etc) language used may be English or a community language depending on client group and organisation communication support is incorporated as required eg using dictionaries medical books other reports Demonstrate reading skills required to fulfil the job role as specified by the serviceorganisation skills may include reading written material such as policies procedure manuals and program materials understanding and interpreting their content Demonstrate application of skills in Consultation Strategic planning Organisation development Review and evaluation Safe and effective use and coordination of relevant technology in line with occupational health and safety OHS guidelines |