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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Elements define the essential outcomes
  2. Assist clients to clarify goals and requirements
  3. Explore options with clients
  4. Support client to reach decisions

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

worked collaboratively to provide decision-making and action planning support to at least 3 clients

demonstrated skills in working with 3 different decision-making models for the following:

identifying and exploring options

counselling process and methods

problem solving

action planning

documenting decisions.


Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations for counselling, and how these are applied in individual practice:

codes of conduct/practice

discrimination

duty of care

human rights

practitioner/client boundaries

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and clients

work role boundaries – responsibilities and limitations

work health and safety

different agency and organisation models of counselling and intervention

types of goals that may be set for different circumstances

key concepts, principles and practices of 3 different decision-making models

obstacles to decision making and planning in the counselling context

problem solving and action planning techniques in the counselling context

referral options.