Elements and Performance Criteria
- Elements define the essential outcomes
- Assist clients to clarify goals and requirements
- Explain clearly to clients the policy on record-keeping and confidentiality
- Encourage clients to identify and explore their aims, requirements and ideas
- Assist clients to identify practical goals and requirements for these, and discuss with clients how goals might be modified based on client strengths
- Identify situations where aims and requirements of clients cannot be met, and make referrals to alternative sources of guidance and support
- Explore options with clients
- Identify collaboratively potential courses of action for meeting individual aims and requirements
- Identify and explore factors which could influence the preference for, and ability to achieve, a course of action
- Determine and explore features and likely consequences of possible courses of action
- Check client’s understanding of what is likely to be involved in each possible course of action
- Support client to reach decisions
- Assist clients to assess possible advantages and disadvantages of each possible course of action, and their appropriateness for meeting client requirements
- Encourage clients to decide on a course of action and to consider alternatives which could be used, if necessary
- Document decisions and agreed ongoing support within organisation guidelines