Elements and Performance Criteria
- Assist clients in clarifying their aims and requirements
- Clearly explain to clients the policy on record-keeping and confidentiality
- Encourage clients to identify and explore overall aims, requirements, and ideas for meeting them
- Encourage clients to feel at ease and express themselves
- Identify practical goals and requirements, and discuss with clients how these might be modified
- Identify with clients potential courses of action for meeting individual aims and requirements
- Where aims and requirements of clients cannot be met, refer clients to appropriate alternative sources of guidance and support
- Identify indicators of client issues requiringreferral and report or refer appropriately, in line with organisation requirements
- Enable clients to explore possible courses of action
- Explore with clients factors which could influence the preference for and ability to achieve a course of action
- Explore with clients features of and likely consequences of possible courses of action
- Check client understanding of what is involved in each course of action
- Help clients to assess advantages and disadvantages of each possible course of action, and their overall appropriateness for meeting particular client requirements
- Encourage clients to decide on a course of action and to consider alternatives which could be used if necessary
- Document decisions and agreed support within organisation guidelines