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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Assist clients in clarifying their aims and requirements
  2. Enable clients to explore possible courses of action

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Referral protocols

Necessary self awareness including

role within the organisation

limits of competence and responsibility

personal strengths and limitations

individual needs for support and supervision

capacity to be nonjudgemental andor difficulty with this

Agencyorganisation models of counselling and intervention

Indication of physical or mental ill health

Key and major psychology theories

Obstacles to counselling process

Human life stage development

Policy and principles and procedures to secure and maintain confidentiality including notetaking record and log keeping and identity protection

Relevant legislation and ethical code of practice

Development of a range of possible interventions

Essential skills

It is critical that the candidate demonstrate the ability to

Work within the counselling framework

Managing own values so they do not impede effective work and managing the stress of the work

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

problem solving

counselling processes and methods

respect for client strengths or particular needs

capacity to maintain and critique realistic limits for agency service and client expectations

Maintain documentation as required including effective use of relevant information technology in line with occupational health and safety OHS guidelines

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence of competency in this unit will need to be assessed over a period of time in order to gather evidence of performance

This will include contexts applicable to the work environment such as actual or simulated workplace situations involving a combination of direct indirect and supplementary forms of evidence

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be delivered and assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to an appropriate workplace or an environment capable of accurately simulating the workplace for assessment purposes

Method of assessment

For valid and reliable assessment of this unit competency should be demonstrated in a range of situations which may include

observation of performance in an actual workplace or in a setting that realistically simulates work conditions

observation should include key aspects described in elements performance criteria and relevant aspects of the Range Statement of the unit

where facetoface observation is not possible video recordings may be provided

candidates critique of their performance to demonstrate cognitive understanding of theory

written questioning

relevant case studies andor scenarios

role play

focused discussion

Related units

This unit is recommended to be assessed in conjunction with related unit

CHCCSLA Work within a structured counselling process

CHCCSL501A Work within a structured counselling process


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Referral may include to specialist services/agencies such as:

Medical

Psychiatric

Grief and Loss

Various compulsions (such as gambling)

Financial counselling

Client issues requiring referral may include, but are not limited to:

Indicators relating to potential:

Child protection issues

Suicide prevention/intervention

Domestic and family violence

Mental health issues

Alcohol and other drugs issues