Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Elements define the essential outcomes.
  2. Initiate complex case management process
  3. Identify and consider possible solutions to complex issues
  4. Develop plan of action to address identified priorities
  5. Monitor service provision and coordination
  6. Evaluate client outcomes

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

case management practice and approaches, including:

client-centred

evidence-based

holistic

inclusive

strength-based

case management models and practices literature and current literature in area of practice

current national standards for practice of case management

wide range of services and resources available to clients

components of service delivery system

funding processes and bodies related to provision of relevant services and resources

characteristics and needs of identified client population

nature and significance of service setting

legal and ethical considerations relevant to case management and how these are applied in organisations and individual practice:

professional standards

code of ethics

duty of care

voluntary assumption of risk

informed consent

privacy, confidentiality and disclosure

mandatory reporting

documentation requirements and practices

complex case management processes, including:

complexity of client circumstances or needs

complex range of issues involved in addressing client needs

involvement of multiple service providers

longevity of case management process

family relationship problems

1 or more of the following issues; social, economic, housing and health

complex client needs, including:

needs requiring multiple service types with heightened needs for collaboration between service providers

a range of needs that may not be met by currently available services and resources

family and/or carer needs that require additional services

unstable health conditions

housing and/or financial problems

alcohol and/or drug use

barriers that may restrict client's ability to meet identified goals, including:

physical, mental or emotional issues or events

legal or regulatory constraints

incidents or accidents

cultural issues

service provider issues

eligibility criteria

housing

financial problems

alcohol and/or drug use

health