Elements and Performance Criteria
- Elements define the essential outcomes.
- Establish coordination function
- Work with the client and other services to determine the service provision requirements
- Negotiate collaborative working arrangements for all services involved
- Develop a plan to identify all available services, their appropriateness, timeframes and expected outcomes
- Work with the services to agree coordination requirements and boundaries
- Support the client to access multiple services
- Identify, implement and maintain duty of care responsibilities
- Provide information to the client about the coordination role
- Assess need and arrange interpreter, according to clients needs
- Work with the client and other services to identify barriers to attaining outcomes
- Work with the client to prioritise needs and communicate these with service providers
- Facilitate case conference and meetings to coordinate responsibilities and roles
- Work with other services to minimise client confusion and concerns in a coordinated manner
- Monitor client progress