Elements and Performance Criteria
- Elements define the essential outcomes.
- Analyse available client information
- Source and interpret any results and reports from tests, observations and assessments
- Observe client to consider accuracy of available reports
- Identify specific social, psychological and/or developmental issues for the client
- Analyse client information in relation to preparation for planning services, observing organisational requirements and protocols
- Plan action/s to address client developmental status and identified issues
- Work with client to develop an action plan to address their needs and personal circumstances
- Consider life and developmental stage of client and ensure that proposed actions are appropriate
- Ensure that the plan has clear actions, with agreed timelines and responsibilities, and is documented and stored in line with organisational policies and procedures
- Implement services
- Provide services in accordance with the action plan, organisational policies and procedures, and occupational health and safety requirements
- Maintain current, complete, accurate and relevant records for each client contact as required by the organisation
- Monitor impact of services in line with scope of own work role and organisational policies and procedures
- Adjust and refine plan if circumstances change