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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Adopt work practices that support interactions with those affected by domestic and family violence
   • Adopt work practices that reflect the values and philosophiesof domestic violence work
   • Plan work practices and access environments that support client and worker safety
   • Identify and participate in support processes for workers exposed to domestic and family violence
   • Apply organisation standards and procedures and comply with legislative and statutory requirements
3. Identify client needs
   • Explain rights and responsibilities of client andworker and promote throughout client contact
   • Use interpersonal skills that develop rapport and promote confidence, and full, accurate and relevant exchange of information
   • Show sensitivity to client’sspecific needs and any cultural, family and individual differences
   • Assess information for complexity, urgency and eligibility so that priorities for service delivery and safety can be identified
   • Identify and respond to any indications ofriskor threats to safety
4. Respond to client needs
   • Identify worker and workplace limitations in addressing and assessing client needs and make referrals or seek assistance from appropriate persons
   • Prioritise the physical and emotional safety of clients,their family and workers in developing responses
   • Negotiate and agree strategies for intervention with the client before commencing work
   • Provide client with information about available services for meeting their needs
   • Complete accurate and comprehensive records, reports and referral information according to organisation requirements

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

identified and responded to the needs of at least 3 clients affected by domestic and family violence, according to legal and ethical requirements

used the following interpersonal skills with clients:

questioning

active listening

rapport building.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national and state/territory) for workers interacting with clients affected by domestic and family violence , and how these are applied in organisations and individual practice:

children in the workplace

codes of conduct

discrimination

duty of care

human rights

mandatory reporting

privacy, confidentiality and disclosure

records management

rights and responsibilities of:

workers and employers

individuals, families, the community and society to minimise or prevent domestic violence

work role boundaries – responsibilities and limitations

work health and safety

domestic violence and its context, including:

social, historical, political and economic context of domestic violence, including types and nature of domestic violence, power and gender issues, child abuse and associated criminal issues

prevalence of myths, unhelpful beliefs, attitudes and practices in the broader society regarding domestic violence and their effects on individuals’ rights to safety and autonomy

underpinning values and philosophies in responding to domestic and family violence, including:

safety and well-being of those subjected to domestic violence must be the first priority of any response

all individuals have the right to be free from violence

community has a responsibility to work toward the prevention of domestic violence and to demonstrate the unacceptability of all forms of domestic violence

all forms of domestic violence are unacceptable in any group, culture or creed

those who use violence should take responsibility for their behaviour and have access to programs to assist them change their behaviour to ensure the safety of their family

commitment to meeting the needs and upholding the rights of clients

commitment to empowering those affected by domestic violence

domestic violence is widespread and complex

domestic violence impacts on the physical, emotional, social, and financial well-being and safety of individuals in families

domestic violence and abuse has devastating effects on family members and results in significant social and economic costs to the community

the differences between responding to clients in a crisis situation and those requiring long term support

immediate needs for assessment, including:

safety and physical and emotional security

safety plans

legal or medical information and support

accommodation/transportation

safety and welfare of any children whether with client or not

organisation procedures, practices and standards for:

client assessment

allocation of services

case management

interviewing

use of resources

programmed intervention

referral

groups represented within the local community (cultural, religious, language, sexual identity, age and disability) and an understanding of the issues that arise when working with those groups

referral sources and associated protocols

own values and attitudes and their potential impact on clients.

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