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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Establish and maintain relationship with community
   • Establish and maintain relationships withkey people in a community to promote services and to develop respect, acceptance, confidence and credibility
   • Identify and respectrestrictions and protocols regarding communicating and relating with the community and its members
   • Support community programs which meet the needs identified by clients
   • Collect and review local informationto identify the requirements of the community in relation to domestic and family violence issues
   • Provide feedback to the community and individuals in relation to information collected
   • Respect and encourage the value of community, elders and kinship system as a social support mechanism and use when appropriate with client consent
3. Work within cultural requirements
   • Ensure information provided is linguistically, visually and culturally acceptable to the community
   • Identify and recognise different views of the community and consider in planning any support activities
   • Adapt work processes to meet requirements of the communityand specific needs of individuals
   • Use values, issues and structures within the community to maximise outcomes for clients
   • Work with the whole family including perpetrators, siblings, extended family and community members according to individual needs
   • Make work consistent with organisation standards and procedures, current legislative and statutory requirements, and community practices
4. Support clients
   • Prioritise physical and emotional safety of clients and safety of their families
   • Use interpersonal skills that facilitate accurate and relevant exchange of information and to make sure individual stories are heard, accepted, understood and validated
   • Provide the individual with feedback to ensure accuracy and appropriate interpretation of their stories
   • Identify, assess and respond to any indications of risk or harm according to the degree and nature of the risk and the client’s wishes and circumstances
   • Explain and promote client and worker rights and responsibilities throughout client contact
   • Complete record-keeping and reporting according to organisation standards and procedures and confidentiality requirements

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

provided domestic and family violence support in accordance with legal and procedural requirements in at least 1 Aboriginal and/or Torres Strait Islander community, and to at least 3 different clients

provided services in ways that reflect understanding of Aboriginal and the Torres Strait Islander concepts of domestic and family violence

used and adapted the following interpersonal and communication skills to suit specific community cultural and linguistic needs:

questioning

active listening

storytelling

rapport and relationship building.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national and state/territory) for workers interacting with clients affected by domestic and family violence in an Aboriginal and/or Torres Strait Islander context, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

human rights

mandatory reporting

privacy, confidentiality and disclosure

records management

rights and responsibilities of:

workers and employers

individuals, families, the community and society to minimise or prevent domestic violence

work role boundaries – responsibilities and limitations

work health and safety

domestic violence and its context, including:

social, historical, political and economic context of domestic violence, including types and nature of domestic violence, power and gender issues, child abuse and associated criminal issues

prevalence of myths, unhelpful beliefs, attitudes and practices in the broader society regarding domestic violence and their effects on individuals’ rights to safety and autonomy

impacts of cultural, sub-cultural, social, religious, gender, age, language issues etc on attitudes towards domestic and family violence in Aboriginal and/or Torres Strait Islander communities

social, historic, spiritual and environmental factors which have an impact on the lives of the community and which are reflected in community relationships and practices

key people and groups within the community and relevant protocols and restrictions for consultation and decision-making

community development principles and strategies and their application

ways to gain community acceptance

cultural and language groups represented within the local/regional community, and a respect of their values, beliefs and traditions

how to communicate with the community (adaptation of language, verbal and non-verbal, local language)

domestic and family violence indicators and procedures for undertaking assessment of client needs

organisation procedures, practices and standards for:

client assessment

allocation of services

case management

interviewing

use of resources

programmed intervention

referral

community involvement

structural barriers and their impact e.g. institutional racism and their effects on Aboriginal and Torres Strait Islander People accessing services

Aboriginal and/or Torres Strait Islander kinship systems

own values and attitudes and their potential impact on clients.

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