Elements and Performance Criteria
- Identify immediate risks and needs
- Use appropriate interpersonal skills to promote confidence and rapport, allowing accurate and relevant exchange of information
- Use methods to ensure that all relevant client information is collected with client consent
- Assess information for complexity, urgency and eligibility so immediateneeds can be accurately identified
- Analyse and respond to any indications of risk or threats to safety according to the degree and nature of the risk for client and/or worker
- Identify own limitations in addressing and assessing client needs and where appropriate, seek assistance from appropriate persons
- Ensure all dealings with clients reflect organisation standards and procedures and comply with legislative and statutory requirements
- Explore interventions
- Explain and promote rights and responsibilities of client and worker in accordance with organisation standards and procedures
- Immediately respond to incidents affecting safety according to organisation standards and procedures and in a manner designed to protect the safety and welfare of the client and the worker
- Employ relevant interpersonal skills to assist clients to explore issues and identify realistic intervention options
- Use relevant strategies to help empower and enable the client to maintain their own safety and welfare
- Provide client with information about available services that may meet their needs and assist client to identify their preferred option
- In all work, prioritise the physical and emotional safety of clients and workers
- In all work demonstrate sensitivity to client's specific needs and any cultural, family and individual differences
- Develop and implement support plans
- Negotiate and agree strategies for intervention with the client before commencing work
- Identify and discuss alternative strategies which may deal with contingencies that may arise
- Identify, negotiate and implement strategies which address client's immediate and other needs and provide appropriate support and referrals
- Undertake record-keeping and reporting in accordance with organisation standards and procedures