Elements and Performance Criteria
- Establish and maintain relationship with community
- Establish and maintain relationships with key people within acommunity to promote services and to develop respect, acceptance, confidence and credibility between the community and the service
- Identify and respect restrictions and protocols regarding communicating and relating with the community and its members
- Support developed community programs which meet the needs identified by clients
- Collect local information to identify the requirements of the community in relation to domestic and family violence issues
- Provide feedback to the community and individuals in relation to information collected
- Respect and encourage the value of community, elders and kinship system as a social support mechanism and use when appropriate and with client consent
- Work within cultural requirements
- Ensure information provided is linguistically, visually and culturally acceptable to the community
- Identify and recognise different views of the community and consider in planning any support activities
- Adapt work processes as appropriate to meet requirements of the community and specific needs of individuals
- Utilise values, issues and structures within the community to maximise outcomes for clients
- Where relevant, work with the whole family including perpetrators, siblings, extended family and community members
- Ensure work within the community and with individual clients is consistent with organisation standards and procedures and current legislative and statutory requirements, and gives consideration to the practices of the community
- Support client
- In all work with clients, prioritise their physical and emotional safety and the safety of their family
- Use appropriate interpersonal skills to allow accurate and relevant exchange of information and to make sure individual stories are heard, accepted, understood and validated
- Provide the individual with feedback to ensure accuracy and appropriate interpretation of their stories
- Identify, assess and respond to any indications of risk or harm according to the degree and nature of the risk and the client's wishes and circumstances
- Explain and promote client and worker rights and responsibilities throughout client contact
- Undertake all appropriate record-keeping and reporting in accordance with organisation standards and procedures