Elements and Performance Criteria
- Manage delivery of relief and/or development services and programs
- Use appropriate management strategies and practices to ensure services provided address concepts and principles of aid effectiveness and community development
- Align management practices with the goals and objectives of the organisation and/or program
- Develop, maintain and apply knowledge and understanding of development strategies, institutions and procedures of partners in guiding delivery of services and programs
- Support partners to develop effective policies and strategies to achieve identified goals and objectives
- Support partners to exercise effective leadership in the implementation of their development policies and strategies
- Support partners to coordinate development actions to achieve identified goals and objectives
- Support personnel involved in service delivery, ensuring their safety and security in the field
- Manage changing teams effectively to support service delivery
- Make rapid situational assessments and complex and difficult decisions associated with service delivery, taking into account cultural and ethical considerations, power structures, organisation requirements and international standards and conventions
- Use high level communication and interpersonal skills to manage effectively
- Maintain and enhance skills in communication and interpersonal relationships as an ongoing priority to support effective management of aspects of development and/or humanitarian assistance work within scope of own work role
- Exercise discretion in oral and written communication in relation to sensitive issues such as those of a personal, political, cultural and economic nature
- Develop and apply protocols and procedures relevant to each particular situation to support accuracy and understanding of information provided and received
- Take into account individual and cultural differences of stakeholders including differences related to disadvantage and/or disability
- Ensure all communication is targeted to facilitate the achievement of identified outcomes and maintain an appropriately open and inclusive approach
- Manage communication issues in a manner that enhances a community-centred approach consistent with development and/or humanitarian assistance work role requirements
- Take appropriate measures to resolve conflict and interpersonal differences
- Manage stakeholder relationships
- Manage stakeholder relationships in a manner that supports achievement of identified development outcomes for partners
- Establish and maintain relationships with other development and/or humanitarian assistance partners as a basis for more effective service delivery
- Collaborate with partners to develop strategies and practices that add value and result in more effective development and/or assistance outcomes
- Role model effective stakeholder relationships and support all workers to take a collaborative approach to development and/or humanitarian assistance work
- Manage resources, systems and practices to achieve identified outcomes
- Monitor and review aspects of development and/or humanitarian assistance work on an ongoing basis
- Work with partners and other contributing organisations, where appropriate, to regularly evaluate ongoing effectiveness of the program in achieving identified outcomes
- Contribute evaluation results for use in ongoing decision-making to ensure the most effective outcome possible in delivery of services
- Adjust or amend systems and practices as required to improve development and/or humanitarian assistance outcomes throughout the 'life' of the program
- Communicate evaluation results widely to provide all stakeholders with an evidence base to support effective decision making in the field
- Use open and transparent participatory processes and practices in the use and management of resources for development and/or humanitarian assistance work
- Manage risk in a development or humanitarian assistance context
- Put in place appropriate measures to establish safety and security of personnel and manage their ongoing safety and security throughout development and/or humanitarian assistance work
- Manage specific risks in relation to development or humanitarian assistance work
- Manage risk associated with adverse publicity that may impact the success of the program relating to issues
- Manage risk associated with personnel working under pressure and in difficult conditions, especially over extended periods of time
- Manage risk associated with working in highly complex and rapidly changing contexts and needing to respond quickly and effectively to largely unpredictable and challenging issues