Elements and Performance Criteria
- Elements define the essential outcomes
- Work with the person to develop and implement person-centred responses
- Collaborate with the person with disability and/or their family and/or carer and/or relevant others in actively developing responses that meets the individual’s aspirations, needs, rights and preferences
- Put in place mechanisms to ensure the person’s support information is accurately recorded, maintained and applied to future support activities and responses
- Develop the required responses that cater to individual differences, rights, needs and preferences
- Communicate the needs of the person to family and/or carer and/or relevant others as appropriate
- Make available appropriate resources
- Seek provision of services from other workers or agencies as required
- Maintain all relevant documentation relating to the person and the service delivery and communicate in accordance with organisation procedures
- Review and monitor person-centred responses
- Review and measure effectiveness of responses in meeting the person’s needs and preferences, in consultation with the person, family and/or carer and/or relevant other
- Identify and take action to improve areas of the responses that have not met the person’s needs and preferences
- Ensure changes to service delivery are within policy and budgetary frameworks
- Modify specified aspects of service delivery as required, to meet changing service requirements and the needs and preferences of the person with disability
- Identify potential training opportunities for the person to meet their changing needs
- Ensure changes to service are within procedural and legislative requirements and maintain high standards of delivery
- Provide service delivery within a quality framework
- Follow procedures for service delivery for the individual in line with organisation’s quality system
- Identify any barriers that may impact on delivery of high quality service and refer to supervisor
- Regularly review procedures for service delivery to reflect industry best practice and relevant legislative changes
- Regularly review procedures for service delivery to reflect the changing aspirations, needs and preferences of the person with disability