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Elements and Performance Criteria

  1. Demonstrate an understanding of the delivery of quality services for people with disabilities
  2. Communicate effectively with people with a disability
  3. identifying and using techniques, devices and aids specific to each person with a disability
  4. translation and language interpreters
  5. cultural interpreters
  6. referral to specialists
  7. establish rapport
  8. exchange information
  9. facilitate resolution of issues
  10. defuse potentially difficult situations
  11. Demonstrate the capacity to support rights, interests and needs of people with disabilities
  12. Demonstrate the capacity to provide support across a range of disability types
  13. Respond to situations of risk or potential risk to people with disabilities

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Awareness and understanding of consent and strategies utilised to determine ability to consent

Awareness of discriminatory actions

A range of developmental and acquired disabilities including

acquired brain injury

autism spectrum disorder

cognitive disability

developmental delay

intellectual disability

neurological impairment

physical disability

sensory disability including hearing vision impairment

speechlanguage disability

Common risks to safety

Communication needs strategies and resources in relation to people with disabilities

Consumer needs and rights including duty of care

Different types of requirements likely to be associated with different disabilities

Fundamental knowledge of stages of biological and psychological development of the human being throughout the lifespan

Indicators of abuse andor neglect in relation to people with disabilities

Networks in the disability sector

Principles and practices of

access and equity

confidentiality

empowermentdisempowerment in relation to people with disabilities

Relevant legislation regulations and policies including legalities associated with using restrictive and prohibitive practices

Relevance of the work role and functions to maintaining sustainability of the workplace including environmental economic workforce and social sustainability

Role of guardianship board public trustee and independent advocate

Varying emotional relationship building and dependence and independence issues and responses associated with differing life stages

continued

Essential knowledge contd

Underpinning philosophies and values including

commitment to empowering clients

commitment to meeting the needs and upholding the rights of clients

community education and capacity building

competency and image enhancement as a means of addressing devaluation

delivery of personcentred services

holistic and clientcentred approach

practices which focus on the individual person

rightful place in community

self determination

strengthsbased support

the impact of social devaluation on an individuals quality of life

the social model of disability

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate understanding of

the rights and responsibilities of people with disabilities

stereotypes that may exist about people with disabilities

the impact of own attitudes on working with people with disabilities

Make informed observations and report appropriately

Respond to situations of risk or potential risk

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply skills in interpersonal communication with clients and other stakeholders

Communicate effectively with people with a range of different disabilities

Recognise and act upon opportunities to enhance sustainability in the workplace

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions

Consistency in performance should consider the particular workplace context

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be delivered and assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Context includes:

Changing social context of work e.g. consumer centred approach, changing government and societal views, approaches to working with clients

Economic context e.g. The current economic situation as it relates to and affects people with disabilities and the subsequent impact on client needs

Facts/myths about disability

Historical context of work e.g. changing attitudes, changing approaches to working with clients

Political context e.g. government policies and initiatives

The relevant statutory framework

Stages of human development may relate to:

Stages of cognitive development

Stages of physical development

Stages of psychosocial development

Issues may include:

Access to services for people with disabilities and their carers

Family and carer issues

Grief and loss

Support in meeting individual needs and personal goals of people with disabilities

Different models for working in the sector may include:

Advocacy

Behaviour management

Business services support

Case management

Community access

Community development and education

Employment support

Health promotion

Home based support

Lifestyle support

Peer support/self help

Residential services

Respite care

Working with families

The underpinning values and philosophies of the sector may include:

A holistic and person-centred approach

Commitment to empowering clients

Commitment to meeting the needs and upholding the rights of clients

Community education

Delivery of appropriate services

Different client requirements may depend upon:

Type of disability, including:

cognitive

intellectual

physical

psychiatric

sensory

Support availability including:

education and training

employment

family

financial

physical, emotional and behavioural

Presence of a chronic illness/condition

Policy and legislative requirements include:

Disability Discrimination Act and associated standards

Disability Service Standards

Disability Services Acts (Commonwealth and State)

Equal employment opportunity principles

Guardianship Board

Medical legislation

Medication regulations

Nurses Act

Office of the Public Advocate

Privacy Act

Restrictive practices legislation

Commitment to access and equity principles includes:

A non-discriminatory approach to all people using the service, their family and friends, the general public and co-workers

Client oriented culture

Ensuring the work undertaken takes account of and caters for differences including: cultural, physical, religious, economic, social, developmental, behavioural, emotional and intellectual

Implementation of person-centred practices

Rights include principles expressed in:

Charters of human rights

Disability standards

Freedom from discrimination

Freedom of information

Rights include:

Access to complaint mechanisms

Choice to participate

Common law

Confidentiality

Freedom of association

Friendship

Privacy

To be treated in a dignified, safe and comfortable manner

To express own feelings

Interests include:

Accommodation

Financial

Recreation

Services

Appropriate people include:

Administrators

Carers

Colleagues

Disability services

Emergency services

Health care services

Health workers

Home and community care services

Relatives

Supervisors

Respond to situations of risk in the context of the work role may include:

Identifying risks

Providing information on risks or potential risks

Risk minimisation

Strategies for preventing abuse of people with disabilities