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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Assess job seeker attributes and needs
   • Conduct and record assessment according to organisation procedures
   • Identify job seeker knowledge, skills, attitudes and circumstances against labour market requirements
   • Assess employment related strengths and barriers to effective entry into employment
   • Assess job seeker’s current job search skills, resources and employment barriers to identify areas for development
3. Develop employment plans
   • Discuss, agree and document realistic employment goals with the job seeker, based on assessment conducted and employment opportunities
   • Source and analyse information to identify appropriate training, job search activitiesand resources that move the job seeker towards employment goals
   • Identify strategies to address non-vocational barriers which may affect employment opportunities
   • Include in the employment plan achievable, measurable steps with clear timelines and responsibilities
   • Use appropriate communication skills to involve the job seeker and gain their agreement and commitment
   • Ensure relevant legislationand contractual requirements are met
4. Support job seekers
   • Facilitate job seeker access to services information according to their needs
   • Assist job seekers to prepare and present materials that highlight key skills
   • Support job seekers to present themselves effectively
5. Monitor employment plans
   • Review and record job seeker progress toward achievement of objectives at regular intervals
   • Where progress is not achieved, review and amend plan and strategies in collaboration with job seeker
   • Provide feedback to support the job seeker’s progress toward achievement of goals
   • Identify and report non-compliance with obligations to relevant authorities in accordance with contractual, legislative and organisation requirements

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

developed, documented and monitored individualised employment plans according to organisation policies and procedures and relevant legal requirements for at least 5 different job seekers where at least 3 of those job seekers present with multiple barriers to employment

used communication skills to involve and engage a job seeker in the employment planning process and provide constructive feedback and support.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, state/territory), and how these are applied in organisations:

codes of practice

equal employment opportunity (EEO)

privacy, confidentiality and disclosure

records management

work role boundaries – responsibilities and limitations

common effects of unemployment on job seekers

diversity of job seekers and their needs, including those who present with barriers to employment and complex needs

processes, tools and support mechanisms used to support disadvantaged job seekers

principles of strengths-based assessment and planning

employment information including:

current knowledge of the world of work

accepted methods for defining jobs

current labour market trends and information sources, including local, regional and national

occupational groups, clusters and networks

pathways to occupational areas (training and other)

local options and support networks available

role of key players such as recruitment agencies, professional associations, employment services and funding bodies

training and education information:

options and pathways

funded training opportunities

effects of unemployment on job seekers and barriers to employment and retention

format and documentation of employment plans

content included in employment plans, including:

intensive assistance activity agreements

intensive assistance support plans

job search skills plan

job seeker action plans

return to work plans

job seeker activity plans

plans of the support and assistance to be provided to the job seeker by the organisation

job search strategies and their application to different job seeker situations, including:

preparing applications, resumes and portfolios

accessing online services

social media

registration with employment agencies

work experience or trial work placements

job search activities

job search training

voluntary work

community participation

training to address barriers to employment

researching labour markets or training options appropriate to needs

type of monitoring activities:

monitoring against timeframes, outcomes and activities included in the employment plan

regular contact with job seeker via mail, telephone, email and interviews

checking of relevant documentation

job search diaries and other proforma recording details of activities undertaken

checking of organisation information systems and databases

feedback from employers and providers of training and other assistance

services and agenices for referral when job seeker needs cannot be met by the organisation or are outside the scope of job role.

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